Frequently Asked Questions
"What days are you open?"
Check here for details
"What is open?"
· three floors of museum galleries
· Accessible toilet with baby-change.
"Do I need to pre-book a ticket?"
You are welcome to pre-book tickets in advance, but this is not essential unless you are a large group. For some major exhibitions we monitor the number of visitors to ensure that our galleries can be enjoyed in comfort.
"How do I book a ticket?"
You can book your ticket here. You will be asked to select a date, arrival time and ticket type. The number of tickets per timed slot is SIX. We can accommodate larger groups on request - firstname.lastname@example.org
"Can I book over the phone?"
Yes, those unable to book online can call the Museum on 01380 727369 to book a ticket. Leave a message on our answerphone and we will be in touch as soon as we can.
"Can I turn up on the day?"
Yes, you can. We cannot guarantee entry to large parties if all the available tickets have been sold. This applies to members and volunteers as well as general visitors.
"When should I arrive and how long can I stay?"
We would ask that you arrive with 10 minutes of the time on your ticket. Last entry is one hour before closing (so 3pm in the winter when the Museum closes at 4pm).
"Is there a booking fee?"
There is no booking fee and donations are also welcome.
"Can I book a ticket on the day I want to visit?"
You will need to book your timed tickets by 9am at the latest on the day of entry. This ensures our front of house volunteers have a list of who is expected on the day.
"I don’t have a printer, so can’t print my ticket"
You can show your ticket on your phone. If you booked on the phone we will just need the name of the person who made the booking. We can also check your booking on arrival.
"I haven’t received my confirmation email"
Please check that it hasn’t gone into your junk folder. If you still can’t find it, call us on 01380 727369 or email email@example.com
"I booked on the phone, so how do I get in? "
No need to worry because we will have a record of your booking. Please give your name to the member of staff at the entrance.
"Can you post me my booking confirmation? "
No, booking confirmations are sent by email only, but can be resent on request.
"Why am I being told not to bring a large bag or backpack?"
To reduce risks to people and objects we do not permit large bags (over 45cm) or backpacks into the Museum. Please do not bring large bags or backpacks with you when you visit. We have a couple of small lockers if it is unavoidable.
"Is the Archive and Library open?" The Archive and Library is slowly re-opening. Find more details here.
"Can I bring in finds?"
Yes – but please make an appointment in advance to ensure we have staff available and we can accommodate you - firstname.lastname@example.org
"Can I carry out any collections research?"
Please contact us for details - email@example.com
"I am disabled. Can I bring a helper?"
Yes, you can bring a carer or helper as one of your party of up to six people. Please contact us if there are not tickets available - firstname.lastname@example.org
"How are you Cleaning the Museum?"
The Museum is cleaned every day.