Frequently Asked Questions
"What guidelines are you following ?"
We continue to comply with government guidelines to ensure the museum environment remains safe for visitors, volunteers and staff.
"Do I have to wear a face-covering?"
Face-coverings are still RECOMMENDED (unless exempt) on the Museum premises, and you may well see most staff and volunteers wearing them and visitors are welcome to follow our example. Run by a small team of staff and volunteers this is to ensure that we are able to keep the Museum opoen.
"What days are you open?"
Check here for details
"What is open?"
· three floors of museum galleries
· Accessible toilet with baby-change.
"Why do I need to pre-book a ticket?"
We monitor the number of visitors to ensure that our galleries can be enjoyed in comfort. Some of the galleries are small and have poor ventilation.
Pre-booking ensures that visits are spread out throughout the day and the galleries do not become too crowded.
"How do I book a ticket?"
You can book your ticket here. You will be asked to select a date, arrival time and ticket type. The number of tickets per timed slot is SIX. We can accommodate larger groups on request - firstname.lastname@example.org
"Can I book over the phone?"
Yes, those unable to book online can call the Museum on 01380 727369 to book a ticket. Leave a message on our answerphone and we will be in touch as soon as we can.
"Can I turn up on the day?"
Yes, but we cannot guarantee entry if all the available tickets have been sold. This applies to members and volunteers as well as general visitors.
"I am a Wiltshire Museum (WANHS) or volunteer. Do I still need to book?"
Yes, members and volunteers (unless they have made a prior appointment) are recommended to pre-book. Please select this category from ticket type and provide your details. Tickets are free.
"Why is it a timed ticket?"
We ask you to select an arrival time so that we can manage visitor numbers in the Museum for everyone’s safety.
"When should I arrive and how long can I stay?"
We would ask that you arrive with 10 minutes of the time on your ticket. Last entry is one hour before closing (so 3pm in the winter when the Museum closes at 4pm).
"Is there a booking fee?"
There is no booking fee and donations are also welcome.
"Can I book a ticket on the day I want to visit?"
You will need to book your timed tickets by 9am at the latest on the day of entry. This ensures our front of house volunteers have a list of who is expected on the day.
"I don’t have a printer, so can’t print my ticket"
You can show your ticket on your phone. If you booked on the phone we will just need the name of the person who made the booking. We can also check your booking on arrival.
"I haven’t received my confirmation email"
Please check that it hasn’t gone into your junk folder. If you still can’t find it, call us on 01380 727369 or email email@example.com
"I booked on the phone, so how do I get in? "
No need to worry because we will have a record of your booking. Please give your name to the member of staff at the entrance.
"Can you post me my booking confirmation? "
No, booking confirmations are sent by email only, but can be resent on request.
"Why can I not book the time I want? "
Entry times are offered on a first-come, first served basis, so your preferred time slot may be fully booked.
"Why am I being told not to bring a large bag or backpack?"
To reduce risks to people and objects we do not permit large bags (over 45cm) or backpacks into the Museum. Please do not bring large bags or backpacks with you when you visit. We have a couple of small lockers if it is unavoidable.
"Do Wiltshire Museum members or volunteers get priority booking?"
No. We are extremely grateful for the support members and volunteers give us. However, our booking system does not enable us to distinguish between members and non-members.
"Is the Archive and Library open?" The Archive and Library remains closed to researchers at present. The Archive and Library should reopen in early 2022.
"Can I bring in finds?"
Yes – but please make an appointment in advance to ensure we have staff available and we can accommodate you - firstname.lastname@example.org
"Can I carry out any collections research?"
Please contact us for details - email@example.com
"I am disabled. Can I bring a helper?"
Yes, you can bring a carer or helper as one of your party of up to six people. Please contact us if there are not tickets available - firstname.lastname@example.org
"Do you still encourage social distancing?"
The safety of our visitors, staff and volunteers is our top priority. The following measures are still in place;
· Anyone wishing to visit is recommended to pre-book, so we can ensure an even flow of visitors during opening hours.
· There is a marked one way route in place throughout the building.
· Visitors and staff are expected to respect social-distancing, although this is no longer a legal-requirement.
"Will there be hand sanitiser on site?"
We have a hand sanitiser station at the entrance to the Museum and also throughout the building. You are welcome to bring your own.
"How are you Cleaning the Museum?"
The Museum is cleaned every day.